Below is information about our shipping & return policy.
If you have other questions, please just send it to info@majestysdesignstudio.com.
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- COMMON SHIPPING & RETURN QUESTIONS
COMMON SHIPPING & RETURN QUESTIONS
IF YOU ARE ORDERING A PRODUCT THAT IS PERSONALIZED WITH A NAME OR DATE IT USUALLY TAKES 2-3 days to process. We make every effort to fulfill orders as quickly as possible. The average time for shipping is 3-6 business days, based on your location. Shipping is completed with First Class Mail. After receiving your order confirmation email you will receive a second email with a TRACKING NUMBER Once the order is made and processed. THIS TIME MAY CHANGE DUE TO HOLIDAYS. A NOTICE WILL BE POSTED ON OUR SHOP BANNER.
PLEASE SEE THE PRODUCT TURNAROUND TIME BEFORE PLACING AN ORDER. If you are ordering a custom design a mock-up will be emailed to you within 48hrs after receiving payment. Once approved, the processing time begins and we create your order with care. Once complete we take it to the shipping carrier. The average time for shipping is 3 to 6 business days, based on your location. Shipping is completed with First Class Mail. Once your order is processed and shipped you will receive an email with the tracking number. PLEASE NOTE, all products are made to order. If the priority shipping option is selected at check-out the order will be shipped in 1 to 3 business days after processing times.
Because of the personalized nature of our products, we are not able to accept returns. We do send mock-ups on custom made orders and complete a quality control check on every item that is sent to our customers. We believe in making our customers happy and will do our best to help with any issue may have with our product. We are not responsible for packages damaged during shipping. In the rare event that your item(s) arrive damaged. Please send us a photo of the packaging and product within 24-48 hours of delivery. We will assist you with filing a claim immediately with the shipping carrier.
Because we like to maintain timely shipping. All cancellations and/or order changes must be made within 12 HOURS of your order. Please review your personalization information before submitting your purchase. Please feel free to message us if you have any questions about design personalizations before placing an order.
